Returns & Exchanges

At Levain Bakery™️, we bake our cookies fresh daily to ensure the highest quality; because our products are perishable food items, we are unable to accept returns or exchanges. If your order arrived damaged or did not meet our freshness standards, please contact our team within 14 days for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box and the cookies if you received a damaged delivery or an incorrect assortment.

• 2.
  Contact Customer Support

  Email our team at support@levainbakery.com with your order number and the photos of your package within 14 days of receipt.

• 3.
  Review Process

  Our bakery specialists will review your claim and determine eligibility for a complimentary replacement or a store credit refund.

• 4.
  Resolution Delivery

  Once approved, we will immediately process your replacement order or issue a digital gift card to ensure you get the perfect cookie experience.